Frequently asked questions

We currently ship within the United States only. All orders go out via USPS.

Every piece is made in small batches in our Tulsa shop, so please allow 1–3 business days for us to prepare your order. Busy seasons can take a little longer, and we'll always keep you posted.

Personalized engraved displays usually ship 3–5 days after you approve your proof, and can take up to 10 days when we're busy. If you're on a deadline, send us a message before ordering.

Once shipped, most orders arrive within 3–7 business days depending on where you live. You'll get a tracking number by email as soon as your order ships. USPS can run slower around the holidays, so order early for gifts.

Yes. Orders over $50 ship free. Orders under $50 use USPS rates calculated at checkout based on your location and the size of your order.

Every solid wood piece is carefully wrapped and secured. Smaller items ship in padded poly mailers, and larger pieces like our coffee maker stands ship in sturdy boxes with extra cushioning.

Pre-order items, like our Ash Record Storage Crate, are built in our next small batch and ship as soon as they're finished. We'll email you if the timing changes. Questions about a pre-order? Just reach out.

You have 30 days after receiving your item to request a return. Items need to be unused, in the same condition you received them, and in their original packaging, with your receipt or proof of purchase.

To start a return, email info@knotendesign.com. Items sent back without first requesting a return can't be accepted. See our full refund policy.

Sale items, gift cards and personalized engraved items can't be returned. Because engraved pieces are made just for you, please double-check your text and proof before approving.

We'll let you know once we've received and inspected your return. If it's approved, the refund goes back to your original payment method within 10 business days. Your bank may take a few extra days to post it.

The fastest way is to return the item you have and place a new order for the one you want once the return is accepted.

We're sorry! Please inspect your order when it arrives and email us right away at info@knotendesign.com if anything is damaged, defective or wrong. Photos of the item and the box help us sort it out quickly, and we'll make it right.

Yes. The stand was designed around Moccamaster brewers and also works with many other countertop appliances. Please check the dimensions on the product page against your machine. If you're unsure, email us your appliance's footprint and we'll confirm the fit.

Low-profile rubber wheels let you roll your brewer out from under the cabinets to fill, brew and clean, then tuck it back. That keeps steam off your cabinets, rolls quietly, and protects your countertops better than slider-style stands. Each stand has a water-resistant finish for everyday use around coffee.

Each crate holds 40–50 records and measures 14¼" × 10" × 12¼". The back and sides are solid hardwood with dowel and dado joinery, and the bottom is A1-grade veneer plywood for strength. Records not included.

The Tulsa Flag Whiskey/Cocktail Smoker Set includes the white oak smoker, cherry and hickory wood chips for smoking, a storage bag, extra screens and instructions.

These pieces work exactly as intended but didn't pass our final cosmetic inspection, so they're sold at a discount. Blemishes are usually small and hard to notice in normal use. Want to see the flaw first? Email us and we'll send a photo before you buy.

Each stand is precision CNC cut for a specific case, so pick the one made for yours:

• PSA slabs
• Beckett / SGC slabs
• CGC slabs
• 35pt One Touch magnetic cases (BCW / Ultra Pro)
• Top Loaders

Not sure which you have? Our Card Size Guide walks you through it.

Yes. Our solid wood wall shelf holds PSA, CGC, SGC, TAG, Beckett, One Touch cases and Top Loaders side by side, graded or ungraded.

Each shelf is cut from a single solid board and has a keyhole mounting system on the back, so it sits flush against the wall with no visible hardware. It comes in 13", 24" and 37" lengths.

No. Cards and protective cases in our photos are for demonstration only and aren't included.

Add up to two lines of text, with up to 23 characters per line. If you leave the second line blank, your text will be centered on a single line. We'll send a proof before engraving. Personalized items are made to order and can't be returned.

Most likely! We restock in small batches, often weekly, so check back soon or email us to ask when your size and wood will be ready.

Everything is designed and handmade in small batches in our workshop in Tulsa, Oklahoma, from solid hardwood. When you buy from us, you're supporting a small American business.

Depending on the piece, we work in walnut, maple, cherry, mahogany, ash and white oak. Our Wood Types guide compares color, grain and hardness to help you choose.

Not exactly, and that's part of the charm. Wood is a natural material, so grain, color, mineral streaks and small knots vary from board to board. Your piece will be one of a kind.

Dust or wipe with a soft, slightly damp cloth and dry it right away. Avoid soaking, harsh cleaners and leaving standing water on the surface. Keep pieces out of constant direct sunlight if you want to slow color change. Cherry in particular darkens beautifully with light over the first year.

Email info@knotendesign.com or use our contact form. We're a small shop and we read every message.